Privacy policy

PRIVACY POLICY

AS A DATA CONTROLLER, CELLPOWER X, LDA IS COMMITTED TO PROTECTING THE PRIVACY AND PERSONAL DATA OF ITS CUSTOMERS AND WEBSITE USERS AND HAS THEREFORE DEVELOPED AND ADOPTED THIS POLICY AND THE PRACTICES DESCRIBED HEREIN.

THIS POLICY EXPLAINS HOW YOUR PERSONAL DATA IS COLLECTED AND PROCESSED, SO WE ADVISE YOU TO READ IT.

1. IDENTIFICATION OF THE CONTROLLER

Company name: CELLPOWER X, LDA (hereinafter, “CELLPOWER”)
Tax Registration Number: 518 319 067
Headquartered: Av. Fontes Pereira de Melo, n.º 21, 8.º, 1050-116 Lisboa (Portugal)
Email: legal@cellpowerx.com

2. WHAT IS THIS POLICY ABOUT?

2.1. This Privacy Policy explains how we collect and process personal data that is necessary for the provision of services that are available through the website and describes the practices adopted for that purpose.

3. WHAT ARE PERSONAL DATA?

3.1. Personal data shall mean all information relating to an identified or identifiable individual, whatever the nature and support of the information, including sound and image of the individual.
3.2. An identifiable person is a person who can be identified, directly or indirectly, in particular by reference to an identification number or to other factors specific to his physical, physiological, mental, economic, cultural or social identity.

4. HOW DO WE USE YOUR PERSONAL DATA?

4.1. The personal data processing operations that we carry out are an essential tool for your satisfaction and for the activity of CELLPOWER and are performed in accordance with applicable law and best practices.
4.2. Your personal data will not be reused for other purposes that are not previously identified or that have no connection with those purposes for which they were initially collected.

5. WHAT ARE THE PURPOSES, LEGAL BASIS AND RETENTION PERIODS FOR THE DATA COLLECTED?

5.1. The personal data we process has specific bases, depending on the purposes for which they are intended, and will be kept for the time necessary for the respective purposes, as listed in this Privacy Policy.
5.2. The personal data collected are only those necessary and appropriate for the purposes indicated.
5.3. The following table shows the purposes of processing and data collected for these purposes, the respective grounds and the periods or criteria for storing data:

PURPOSES	LEGAL BASIS	COLLECTED DATA	RETENTION PERIOD
To proceed with your customer registration and/or log in to the website.	Need to take steps at the request of the data subject prior to entering into a contract.	Email.	For as long as you are registered as a customer and want to use the respective website services and up to 1 year after the last access.
To save your account data in the reserved area.	Need to take steps at the request of the data subject prior to entering into a contract.	Email.	For as long as you are registered as a customer and want to use the respective website services and up to 1 year after the last access.
To analyze and respond to your messages and inquiries.	Consent for this specific purpose.	Name, email, message and personal data that may be contained in it	1 year.
So that we can send you newsletters or other publications, including personalized offers or news, which you have requested and/or which may be of interest to you.	Consent for this specific purpose.	Email	2 years.
	Pursuit of legitimate interests, if you are our customer.	Email	For as long as you remain our customer.
To proceed with your online purchase.	Need to take steps at the request of the data subject prior to entering into a contract and performance of a contract.	Email, country, first name, last name, morada, telephone and bank details.	For the period necessary to perform the contract.
To keep a record of your payment details, allowing for faster checkouts.	Performance of a contract.	Telephone.	For as long as you are registered as a customer and want to use the respective website services and up to 1 year after the last access.
For website management operations.	Consent for this specific purpose (cookies); Legitimate interests pursued by CELLPOWER.	Cookies; IP/IMEI address.	1 year.
For fraud prevention and information systems security.	Legitimate interests pursued by CELLPOWER.	Cookies; IP/IMEI address	1 year.

5.4. If the law provides for a specific or mandatory period, the data will be kept for that period. In all other cases, personal data will be kept for a maximum of the times indicated above, periods that the CELLPOWER considers sufficient to fulfil the purposes.
5.5. At the end of the conservation period, all personal data collected will be deleted.

6. NEWSLETTERS AND OTHER COMMERCIAL AND/OR PROMOTIONAL COMMUNICATION

6.1. We may send newsletters or other commercial and/or promotional communications relating to CELLPOWER whenever the user gives their prior and informed consent for this purpose, by ticking the checkboxes provided on the website for this purpose.
6.2. The user may withdraw their consent at any time, using the option provided for this purpose in the footer of communications sent via email (unsubscribe) or by writing to CELLPOWER at the addresses indicated in the section on exercising rights. Withdrawal of consent does not affect the processing carried out prior to such withdrawal.
6.3. The provisions of the previous paragraph do not prevent CELLPOWER, whenever it has obtained from its customers, in accordance with the Personal Data Protection legislation, their email address in the context of the sale of a product or service, from using it for the direct marketing of its own products or services similar to those transacted, provided that it clearly and explicitly guarantees the customers concerned the possibility of objecting, free of charge and easily, at the time of each message, to the sending of such communications, for example, through the unsubscribe option at the bottom of the emails.

7. HOW DO WE COLLECT YOUR PERSONAL DATA?

7.1. We will collect your personal data through the forms on the website, but also through the website and the communication that it makes with your device and email messages that you send us.
7.2. Your personal data is collected through your equipment as follows:
a) By filling in the forms on the website;
b) Through your browser;
c) Through cookies;
d) Through pixel tags and other similar technologies;
e) IP Adress;
f) Through your user data.
7.3. CELLPOWER is committed to process your data lawfully and legally.
7.4. CELLPOWER will not sell, rent or share your personal data with third parties, except as clearly identified in this Privacy Policy (see Section 11 to understand how).
7.5. The CELLPOWER’s services are not intended for minors and no personal details of minors are or will being processed intentionally.

8. WHAT ARE COOKIES?

8.1. Cookies are small information files that help you identify your browser and can store information, for example, User settings and preferences.
8.2. CELLPOWER will store cookies on your device to personalize and facilitate browsing as well as troubleshooting, statistics, quality assurance, and to monitor system security.
8.3. With the exception of cookies specifically required for the performance of the website, the storage of other cookies will always depend on the acceptance and consent of the User, and this consent may be withdrawn at any time through specific browser tools.
8.4. To know more about the cookies we use please refer to our Cookies Policy (see below).

9. HOW DO WE PROTECT YOUR PERSONAL DATA?

9.1. Your personal data is kept secure by adopting a variety of technical and organizational security measures to ensure that only those employees who are required to access the personal data in accordance with the access requirements and rules created for this purpose have access to it.
9.2. To protect your personal data, we only use data center providers that offer adequate and documented security measures, including guarantees that your personal data is stored on servers that are maintained in controlled environments with limited access.
9.3. Your personal data are kept in secure servers at CELLPOWER X, LDA (hereinafter, “CELLPOWER”) with Tax Registration Number 518 319 067 headquartered in Av. Fontes Pereira de Melo, n.º 21, 8.º, 1050-116 Lisboa (Portugal) which provides us with adequate security guarantees for the protection of personal data against disclosure, loss, misuse, alteration, unauthorized processing or access, as well as against any other form of unlawful processing.
9.4. Similarly, when you browse the website, we protect your data with encryption, such as Transport Layer Security (TLS, a security protocol that protects telecommunications over the internet).
9.5. Although we take all necessary precautions we deem appropriate to protect the personal data you provide and we collect, one must be aware that no security system is impenetrable.

10. HOW YOU CAN YOU EXERCISE YOUR RIGHTS:

10.1. Before we explain how you can exercise your rights, you should know what they are. Thus, the law gives you the right to ask us to exercise the following rights:
a) Access: the right to obtain confirmation as to whether or not personal data concerning you are being processed and, if so, the right to access your personal data;
b) Rectification: the right to obtain the rectification of inaccurate personal data concerning you and to have incomplete personal data completed;
c) Erasure: the right to obtain the erasure of your personal data when one of the grounds listed in the legislation applies, namely where:
a. the personal data is no longer needed in relation to the purposes for which they were collected;
b. the data subjects withdraws consent on which the processing is based and there is no longer other legal ground for the processing;
c. the data subjects objects to the processing and there are no overriding legitimate grounds for the processing;
d. the personal data have been unlawfully processed;
e. the personal data have to be erased for compliance with legal obligations;
f. the personal data have been collected in relation to the offer of information society services.
d) Restriction of processing: the right to obtain limitation of processing if one of the situations listed in the legislation applies, namely where one of the following applies:
a. The accuracy of the personal data is contested by the data subject;
b. The processing is unlawful and the data subject opposes the erasure of the personal data requesting the restriction of their use instead;
c. The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims;
d. The data subject has objected to processing related with automated individual decision-making.
e) Objection: the right to object on grounds relating to data subject’s particular situation, at any time of the processing of personal data concerning him or her which is based on public interest or legitimate interests;
f) Data portability: the right to receive personal data concerning him/her in a structured, commonly used and machine-readable format and the right to transmit those data to another controller without hindrance from the controller to which the data have been provided where the processing is based on consent or on a contract or where the processing is carried out by automated means.
10.2. You also have the right to lodge a complaint with a supervisory authority (National Data Protection Commission at www.cnpd.pt).
10.3. In addition to the rights described above, whenever the basis for data processing is consent, the user has the right to withdraw their consent at any time, without this invalidating the data processing carried out up to that point.

11. HOW YOU CAN EXERCISE YOUR RIGHTS

11.1. By writing to the following addresses:
Via email: legal@cellpowerx.com
Via postal mail: Av. Fontes Pereira de Melo, n.º 21, 8.º, 1050-116 Lisboa (Portugal)
11.2. If you request us to delete some or all of your personal data, some of the services you have requested may not be provided to you and CELLPOWER will retain only the personal data necessary to comply with its legal obligations.

12. WHEN DO WE COMMUNICATE DATA TO THIRD PARTIES?

12.1. CELLPOWER may use third parties to provide certain services, such as maintenance, technical support, marketing, billing or payment management, which may have access to some personal data, in particular, data required for contractual purposes.
12.2. CELLPOWER ensures that the entities that have access to the data are credible and offer high guarantees of protection, and that that data will never be transmitted beyond what is necessary to provide for the contracted service, nevertheless CELLPOWER remains responsible for the personal data made available.
12.3. The CELLPOWER may also communicate your data to the following entities:
(a) Companies of the business group to which CELLPOWER belongs and with which it has business partnerships for the creation and offering of benefits; or,
(b) Other partners outside its corporate group (with prior authorization from data subjects).
12.4. CELLPOWER may also transmit data to third parties in the context of investigations, inquiries and judical and / or administrative proceedings or of similar nature, provided that it is duly ordered by a court.

13. THIRD PARTY WEBSITES

13.1. The WEBSITE may contain links to other websites which may collect and process your personal data, and this processing is the sole responsibility of the owners of these websites, and CELLPOWER does not take any responsibility for its policies and / or practices.
13.2. Example of such third parties are youtube and instagram through the buttons that are present on the WEBSITE.

14. DATA TRANSFERS OUTSIDE THE EUROPEAN UNION

14.1. In Your data may be processed and transferred outside the European Economic Area. If this occurs, CELLPOWER will make every effort to adopt the appropriate safeguards to ensure that this is done in accordance with applicable legislation, namely:
(a) Use of Standard Contractual Clauses approved by the European Commission;
(b) Data processing agreements with service providers;
(c) Transfers to countries covered by an adequacy decision by the European Commission.

15. MINORS

15.1. The WEBSITE is not intended for minors under the age of 18, thus, we request that minors do not provide us with personal information through the website, application, social media and/or emails.

16. SENSITIVE PERSONAL DATA

16.1. The CELLPOWER requests you not to send or disclose to us any sensitive personal data, i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information, health data or data concerning a natural person's sex life or sexual orientation.
16.2. If you nevertheless send or make known such categories of personal data to us, it will be deleted immediately.

17. CHANGES TO THE PRIVACY POLICY

17.1. CELLPOWER reserves the right to readjust or change this Cookies Policy at any time. These changes will promptly be made public.

18. CONTACT DETAILS

18.1. If you have any questions about this Privacy Policy, please email us at legal@cellpowerx.com.

Privacy policy updated on 2025/01/02.

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COOKIES POLICY

AS A DATA CONTROLLER, CELLPOWER IS COMMITTED TO PROTECTING THE PRIVACY AND PERSONAL DATA OF ITS CUSTOMERS AND WEBSITE USERS AND HAS THEREFORE DEVELOPED AND ADOPTED THIS COOKIES POLICY. THIS POLICY EXPLAINS HOW WE USE COOKIES, PIXEL TAGS AND OTHER SIMILAR TECHNOLOGIES AND WE ADVISE YOU TO READ IT.

1. IDENTIFICATION OF THE CONTROLLER

2.1. Cookies are small information files that help you identify your browser and can store information, such as user settings and preferences.
2.2. With the exception of any cookies specifically required for the performance of the website, the storage of other cookies will always depend on the User’s acceptance, and this consent may be withdrawn at any time through specific browser tools.

3. WHAT ARE COOKIES FOR?

3.1. The CELLPOWER will store cookies on your equipment to personalize and facilitate navigation as much as possible, but also for troubleshooting, statistics, quality assurance, and to monitor system security.
3.2. You may delete or block these cookies at any time, but if you do it some features on this site may not function as intended.
3.3. These cookies are not used for any purposes other than those described herein.

4. TYPE OF COOKIES

4.1. Cookies on our website are used for different purposes, but in general their use can be divided into the following categories:
a) Strictly Necessary Cookies: These are essential for the provision of the website and for all requested services, but do not perform any additional or secondary functions;
b) Analytical/Performance Cookies: These cookies provide statistical information about the use of the website, i.e. web analytics.
c) Targeting Cookies: These cookies are used to create profiles or personalize content.

5. THIRD PARTY’S COOKIES

5.1. Some cookies may be stored by third parties other than the CELLPOWER.
5.2. These third parties are service providers and, although we make every effort to use only service providers who provide guarantees of the use of adequate technical and organisational measures that comply with the requirements of relevant data protection legislation, you understand that we are not responsible for the content and accuracy of these third parties' privacy and cookie policies.

6. HOW DO WE USE COOKIES?

6.1. With the exception of cookies specifically necessary for the performance of the website, the storage of other cookies will always depend on the User's acceptance and consent, and this consent may be withdrawn at any time using specific browser tools.
6.2. Whenever the user does not give their consent to the use of cookies, we will only use cookies that are strictly necessary for the functioning of the website.

7. COOKIES CONTROL AND MANAGEMENT

7.1. You can control and/or delete cookies anytime you wish. You can delete all cookies that are already on your equipment and you can set most browsers to prevent their storage.
7.2. However, in order to manage your cookies settings, you may have to manually adjust some preferences each time you visit a site. You should notice that without cookies, some services and functionalities of websites may not work.
7.3. As an additional guarantee, you may, at any time, disable cookies by configuring your browser according to the following instructions available at:
a) To Google Chrome browsers, in http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
b) To Microsoft Edge browsers, in https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
c) To Mozilla Firefox browsers, in https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
d) To Apple Safari browsers, in http://support.apple.com/kb/ph5042

8. CHANGES TO THE COOKIES POLICY

8.1. CELLPOWER reserves the right to readjust or change this Cookies Policy at any time. These changes will promptly be made public.

9. CONTACT DETAILS

9.1. If you have any questions about this Privacy Policy, please email us at legal@cellpowerx.com.