Refund policy

1. Free Contract Termination - Right of withdrawal
1.1. The provisions of this clause apply exclusively to sales made to final consumers, as defined in Law No. 24/96, of 31 July, with subsequent changes.
1.2.The User has the right to freely terminate this contract within 14 calendar days, without the need to give any reason. The time limit for exercising the right of withdrawal expires within 14 days from:
a) From the day on which the User or a third party indicated by the User (with the exception of the carrier), acquires physical possession of the product; or
b) From the day on which the User or a third party, other than the carrier, indicated by the User, acquires physical possession of the last product, in the case of several goods ordered by the User in a single order and delivered separately.
1.3. The right of free withdrawal may be exercised by the User for all the products purchased or only for some of the products included in an order. 
1.4. To this end, the User must contact Customer Support and request the return/termination of the contract, following the instructions provided (users must use the pre-paid return label provided by CELLPOWER for all returns.).
1.5. In order for the withdrawal period to be respected, it is sufficient that the communication regarding the exercise of the free right of withdrawal is sent before the expiry of the withdrawal period provided for in paragraph 2 of this Clause.

2. Parties’ obligations resulting from the User’s exercise of free termination’s right
2.1. If the products have already been delivered to the User, the User must return them to CELLPOWER within 14 days from the date the decision to terminate the contract is communicated. In this case, the User shall be entitled to a refund of the amounts paid, excluding the initial shipping costs/duties/taxes, transaction/payment method fees, and the costs of returning the products, which shall be borne by the User.
2.2. If the contract is terminated after the products have been shipped but before they are received by the User, the amounts paid by the User shall be refunded, excluding the initial shipping costs/duties/taxes, transaction/payment method fees, and the costs associated with returning the products to CELLPOWER, which shall be borne by the User.
2.3. If the contract is terminated before the products have been shipped, the amounts paid by the User shall be refunded, excluding only the transaction or payment method fees.
2.4. CELLPOWER reserves the right to withhold the refund of the amounts paid by the User until the products are returned to CELLPOWER.
2.5. The refund will be made using the same means of payment used in the initial transaction, unless otherwise expressly agreed by the User.
2.6. The User must keep the products in a condition that allows them to be properly returned, in their complete original packaging, with the plastic wrap/original seals intact and unopened.
2.7. The contractual right to return the products applies only to products that can be returned in the same condition in which they were received by the User. CELLPOWER reserves the right to refuse a refund for any product that has been damaged or shows signs of use, including, but not limited to, the removal or cutting of labels, the violation of security seals, or any other alteration affecting the product’s original condition.
2.8. In addition to the conditions specifically set out in the preceding points, a bundle may only be returned in its entirety. Should the customer wish to return a product that is part of a bundle, they must return all products included in that same bundle. All products must comply with the guidelines regarding their condition as described in point 2.6..
2.9. If the above conditions are not met, the return will be rejected, and an email will be sent to the User stating the respective reasons. In this case, the User will have the option to request the reshipment of the products not accepted for return, and the reshipment costs will be borne by the latter.